Electronic documents

A range of documents will be made available in your electronic mailbox in eBanking, Mobile Bank and Tablet Bank.

Day to Day including Lending

  • Request to contact us letters
  • Request to recover payments letters
  • Disputed transaction letters
  • Incorrect payment details
  • Income tax letters
  • Unsuccessful application letters
  • Account balance notifications
  • Confirmation of cheque stop letters
  • Overdraft Facility letters and associated documents
  • Terms and Conditions
  • Notification of collection of Fee
  • Notification of refund of Fee
  • Notice of change in l​oan repayment amount


  • Statements and associated documents (excluding Credit Cards)
  • Annual summaries
  • Annual Credit Card statement
  • Interest statement
  • Early settlement statements


Important Information

  • Terms and conditions
  • Account Switch related letters (except Advice of amended switch date and Advice of Unpaid)
  • Pre-notification of interest and charges
  • Minimum payment warning
  • Fixed Term Deposit account agreement
  • Fixed Term Deposit maturity letter
  • Important Information on your agreement
  • Start of contract/Rapid Repay


  • Transfer abroad, advice of payment
  • Incoming foreign payment advice
  • Settlement, purchase of foreign cheques
  • Notification of redirected Faster Payment
  • Close account balance advice
  • Confirmation of card blocking

If you wish to unsubscribe from this service, you can do this by logging on to eBanking, Mobile Bank or Tablet Bank, Choose Electronic Mailbox and follow the on screen instructions.​​​​​​​​​​​​​​​​​​​

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