How to change your insurance

Should you wish to discuss or make any changes to your insurance 

  • refer to the documentation you received when taking your insurance
  • refer to the contact details below


Insurance Type Provider Telephone Number Hours of Operation

Home Insurance - Aviva Aviva 0345 300 8523 Monday to Friday 8am to 6pm and Saturday 9am to 1pm *
Home Insurance - Hiscox Hiscox 0345 330 4103  Monday to Friday 8.30am to 7pm *
Mortgage - Accident, Sickness and Unemployment - Aviva Aviva 0800 158 2339  Monday to Friday 9am to 5pm *
Personal Loan - Repayment Protection Insurance - Aviva Aviva Contact your branch   
Credit Card - Payment Protection Insurance - Aviva Aviva Contact your branch  
Card Protection Insurance - Sentinel® Affinion 0800 414 717 24 hours
Card Protection Insurance - Sentinel® Gold Affinion 0800 023 4318 24 hours


Call charges may vary.  Please refer to your service provider.

Calls may be recorded or monitored for your protection, to train staff and to maintain the quality of ongoing service.

* Except for English Bank Holidays.​​​

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